Emergency Telecommunicator I

Emergency Telecommunicator I performs the full range of radio and telephone operational duties, involving receiving citizen’s emergency requests, dispatching public safety personnel and equipment, under the direct supervision of an experienced Emergency Telecommunicator II, a Shift Leader, the Dispatch Supervisor, and the Director.

The Emergency Telecommunicator I follows the Dallas County 911 Standard Operating Procedure (SOP), and makes decisions on issues not included in the job description Duties or SOP, based on the policies, procedures, protocol and training provided by Dallas County 911.

The Emergency Telecommunicator I must be at least 18 years of age and possess either a high school diploma or a GED certificate, submit to and pass a yearly background investigation, criminal history investigation, and driving record investigation.

This position requires being available to be scheduled for any shift on any day of the year, including holidays and weekends.

Dallas County 911 provides its citizens with an essential Public Safety Service. Therefore, telecommunicators are required to work overtime, if Dallas County 911 determines that it is necessary to fill scheduled shifts. Telecommunicators may be held over after their regular shift, to fill a vacancy in the schedule.